SHIPPING POLICY

Orders placed before 12:00 PM MST are typically processed and shipped the same business day, and no later than the next business day. Orders submitted after 12:00 PM MST, as well as those placed on weekends or holidays, will be processed on the following business day.

Lost, Stolen, Damaged, Incorrect, or Missing Items

Delivered Packages

Driven Ones LLC is not responsible for packages that are marked as “Delivered” by the carrier and are subsequently lost or stolen. This includes, but is not limited to, items taken from porches, mailrooms, front desks, lockers, or other delivery locations.
Customers are responsible for:

• Providing a secure delivery location
• Monitoring tracking updates
• Retrieving packages promptly after delivery

For added security, we recommend utilizing carrier hold services, requesting signature confirmation (when available), or shipping to a secure location.

Non-Delivery, Damage, or Fulfillment Errors

All shipping-related concerns—excluding theft after confirmed delivery—must be reported within seven (7) calendar days of the carrier’s delivery or attempted delivery date.

This reporting window is strictly enforced. Requests submitted outside of this timeframe will not be accepted.

Required Documentation for Claims

To process any claim related to damage, missing items, or fulfillment errors, the following documentation must be provided in full:

• A complete unboxing video recorded from the moment the package is opened
• Clear photos of the external packaging
• Clear photos of all package contents
• Clear photos of the packing slip included with the order
• The tracking number
• A brief written description of the issue

Failure to provide all required documentation will result in denial of the claim

Resolution

If a claim is reviewed and confirmed as a fulfillment or shipping error on the part of Driven Ones LLC, the affected items will be reshipped at no additional cost.

Cash refunds will not be issued.